Revenue · Front office · Banqueting · Breakfast — one login.
RALph reads Opera Cloud and IDeaS G3 overnight and puts the whole hotel on one screen. Then it runs reception, banqueting and breakfast too — so what's left is the decisions, not the spreadsheets.
Live
Opera Cloud · IDeaS G3 · Finance — imported 06:40
Illustrative figures. Not from a live property.
Saturday 26 September — the comp set moved up 18 €
You did not. Pace on that date is 12 % ahead of last year, and you are now the cheapest of the six.
Time, first of all. The morning routine does not get faster — it disappears.
Measured on the property where RALph runs. Yours will differ.
Move the sliders to your own morning. Nothing here is our number.
Time only — it counts nothing for the decisions made better because the numbers were ready, or for the mistakes caught before they reached a report.
You already have one. RALph is the layer between it and the decision you have to make before nine.
Export the pick-up from Opera. Open the IDeaS workbook that arrived by mail. Paste both into the spreadsheet that has been growing since 2019. Check the comp set in a second tab. Notice the finance figure disagrees with the PMS by four hundred euros, and spend twenty minutes finding out why.
By the time the numbers are trustworthy, the meeting has started.
All of it happens at night. The Opera extract, the IDeaS Data Extraction workbook and the financial reports arrive on their own, import without anyone touching a file, and are reconciled before anyone is awake.
What is left is the part that actually needs a revenue manager: deciding what to do about it.
Not a report you have to choose first.
Tonight, tomorrow, the rest of the month — against last year, budget and forecast.
Daily, historic, and the booking evolution of any single date. Never how many rooms, but how many compared to when you last looked.
The comp set for 560 dates, condensed into a verdict per date rather than seven columns to read across.
The forecast beside budget and last year, month by month, variance already calculated.
Companies, agencies and groups ranked by production, and the share held by the top five.
Blocks approaching cut-off, blocks past it, rooms held and never picked up. The three things that quietly cost a month.
Departmental reports read and filed automatically, so one labelled with the wrong date is caught before it enters the series.
Your STR position beside your own numbers, so index and reality are read together instead of in two different files.
Events, fairs, school holidays and city-wides on the same grid as your pick-up — the context behind every rate decision, in one place.
A report you still have to read is half the job. RALph reads it first.
Seven competitor columns become one line: priced above, priced below, moved without you, nobody moved. You scan 560 dates in the time it used to take to open the old file.
Blocks past cut-off, a forecast drifting from budget, a finance report that does not match the PMS. RALph raises them. You do not go looking.
Figures in the body of the email, not a screenshot: it opens on the phone without zooming and reads in the lift. Owner, GM and revenue see the same page before anyone is at a desk.
Not only that something moved: what to do about it, why, and what it is worth in euros. The Morning Briefing is that list, so the day starts with decisions, not with reading.
Every action taken or dismissed is written down with that day's numbers and checked later against what really happened. After a few weeks you know which signals were worth acting on.
Every morning RALph checks that the same figure means the same thing on every page — occupancy, ADR, rooms on the books — and tells you when two pages disagree, before a meeting does.
Not a template with your logo dropped into the corner.
Segments, rate codes, room types, the order of the columns, which figures matter on a Tuesday — all of it follows how your property actually works. If a page is wrong for you, it gets changed. If a page you need does not exist yet, it gets built.
Reception, sales and F&B use it too: arrivals and room assignment, VIP handling, guest traces, breakfast counts, banquet and meeting-room planning, energy readings. One place, one login, the same numbers for everyone.
Every page is built for a phone screen as well as a desk. Nothing to install and no separate app — you open it in the browser, on the way to the morning meeting or from the airport.
A daily report arrives by email before the day starts: last night's figures, what moved, what needs a decision. The people who only need the summary never have to log in at all.
The work that fills the day between one revenue meeting and the next — today spread across banquet spreadsheets, a paper breakfast count, Post-its for VIP requests. RALph does it too, in the same place.
The whole house on one map — floor, type, view, connecting doors, what is blocked and why. Reception assigns by looking, not by remembering. The upgrade you were going to give away for nothing becomes the upsell you charge for.
Every event of the week on a single sheet that sales, kitchen and reception all read from. One version, always current, printable in one click. No more three spreadsheets quietly disagreeing about Thursday.
A group enquiry becomes a finished, branded PDF while the client is still on the phone. Rooms, rates, meeting space, F&B, terms — laid out properly, sent the same hour instead of the next morning.
The operational document every department actually works from, generated from the same event you already entered. Enter it once; the kitchen, the technicians and the front desk all get the version they need.
Tomorrow's covers counted from live occupancy, printed for the restaurant before service. The kitchen orders for the guests who are actually staying, not for last week's average.
Every promise made to a guest, visible to whoever meets them next. Loyalty tiers, allergies, anniversaries, the amenity that was agreed on the phone in March — nothing lives in one person's memory any more.
This is the list today, not the limit. Tell us the report you build by hand every Monday, or the screen your team keeps asking for, and it becomes part of RALph.
Guest satisfaction is made of small things done on time. RALph keeps them from being forgotten.
Assigning from the map means the connecting rooms actually connect, the quiet-room request lands on the quiet side, and the guest who asked for a high floor gets one — before check-in, not after the complaint.
The allergy, the anniversary, the pillow, the early check-in agreed by email three months ago: on the trace, in front of whoever is on shift. Kept promises are what reviews are made of.
Rooms right and promises kept show up where owners look: your reputation score — RPS if you are an Accor property, TrustYou or ReviewPro if you are not — and, a quarter later, in the rate you are able to hold.
RALph just stops making you go and ask them one at a time.
Read through the hospitality integration platform, on your property's own credentials. Reservations, blocks, profiles, rate codes.
The daily Data Extraction workbook, delivered to your instance and imported unattended. Forecast, BAR, floor and ceiling, LRV, wash, competitor rates.
It is the usual second source, not the only possible one. If you run a different revenue management system — or none — there is normally something else that can be read instead. Worth a conversation before you rule it out.
Six reasons hoteliers pick RALph over the alternatives.
Revenue, front office, banqueting, breakfast, VIP — one place, one password, instead of five different subscriptions and five different passwords to remember.
Not a roadmap decided in a hundred-person company. Every page exists because a real morning at a real hotel needed it.
The price does not change with your room count, your user count, or your revenue. What you see today is what you pay.
Servers in Germany, one instance per property, no shared database. Nobody else's hotel has a path to your data.
Thirty days' notice, no annual minimum. Leave with a full export of everything, any time.
Half an hour of screen share on the real software, with real data, before you commit to anything.
Not per room. Not per user. Not a share of your revenue.
Setup is a one-time fee, and it covers everything: connecting Opera, arranging the data feeds, loading your history, creating the accounts, training your team — and the first round of tailoring, so the pages match how your hotel works from the first morning. After that it is month to month: thirty days' notice, no term, no annual minimum.
The fee does not move when your room count does, which is why the gap widens the larger the property gets.
RALph was written by a working revenue manager, on the property where it runs. Every page exists because a specific morning needed it.
Not a hundred-person vendor, and it would be dishonest to imply otherwise. What you get instead is that the person answering your email is the person who wrote the code.
Usually a conversation, not a roadmap. If something on your screen is wrong for how your property works, it can change that week.
And it stays in Europe.
Servers in Falkenstein. Data does not leave the European Union.
Each hotel has its own instance, its own system user, its own subdomain. No shared database — one property has no path to another's data.
One account per person, individual permissions, no shared password. Reception, sales and revenue see what belongs to their job.
Almost seventy pages behind one login. The guide inside RALph documents every one of them: what it is for, how it works, how to use it.
Nothing to install, nothing for your IT to host, no project plan.
Tell us the property and which systems you run. You get a straight answer and a price the same day — including if the answer is that RALph is not for you.
Half an hour of shared screen on the running software, every page open, real data. Ask for the page you care about and we open it.
Opera connected, the data feeds arranged, your history loaded, accounts created, your team trained — and the pages already shaped to your hotel. Most of the wait is Oracle issuing the integration credentials, not us.
No, and it is worth being clear about it. RALph does not set your rates and does not want to: where it proposes something, such as a group price, it shows the reason and the numbers, and you decide. It reads what your systems decided, reconciles them against each other, and puts the result in front of you. If you are shopping for a pricing engine, you are on the wrong page.
Opera is required — that is the backbone. IDeaS is the usual second source but not the only possible one. If you run a different revenue management system, or none at all, there is normally something else that can be read instead. Ask before you rule it out.
Usually two to three weeks, and most of that is waiting for Oracle to issue the integration credentials for your property. The work on our side is a few days. You will know the realistic date before you commit to anything.
On servers in Germany, inside the European Union. Each property has its own instance, its own system user and its own subdomain — there is no shared database, so one hotel has no path to another's data. Inside your hotel, each person has a named account and sees only what their job requires.
Thirty days' notice, month to month, no term and no annual minimum. On the way out you get an export of everything, and the instance is deleted. There is no contractual trick that makes leaving expensive, because a product that needs one is not worth selling.
Describe it. The first round of tailoring is part of the setup, and after that a change is usually a conversation rather than a roadmap item. It helps that the person you are asking is the person who writes the code.
Write, describe your property and which systems you run, and you will get a straight answer and a price — including if the answer is that RALph is not right for you.
hello@ralph-hotels.comWhat you get is the working software, live — every page open, real data, for as long as you want to look. No slides, no mock-up.